Help with Diamond VIP Club payment?

Hi there nobbytoo2002 and welcome to our forum.

DIamond VIP Club (or Diamond VIP Casino as they seem to have renamed themselves) is one of the casinos owned by the same people who own Rome Casino. They are all casinos that use software from a company called TopGame, and all of them are actually on our blacklist. You can read more about their history using that link, but the main reason is that they are, as you have discovered, extremely slow to pay winners (sometimes not paying at all).

Telling you that they have a "backlog of payments" just seems to indicate that either they have cashflow problems if they are telling the truth, or if not that it is a deliberate business policy (probably to encourage winners to reverse their withdrawals and lose the winnings). There isn't much you can do with these guys except be patient I am afraid. They do not respond to our attempts to speed up player payments any longer. A lot of players do in fact get paid eventually by these guys, but they are never quick. Make sure you do not reverse your withdrawal and if/when they pay you, I would not deposit my money again.

The news is even worse as far as Plenty Jackpots is concerned. These guys are part of the Curgam Malta Group, also on our blacklist. The people running this group of rogue casinos are outright scammers and have no intention of paying you. I am sorry to have to tell you that so bluntly, but if you ever receive that $990 it will be a miracle.

Scroll down to the bottom of this page or check out our homepage and take a look at some of the casinos we recommend, and make sure you check out our blacklist page before you try out a new casino in future. If you have any other questions just let me know and I'll do my best to help you out.

One more case which proves that players should investigate the casino background before they start playing there... There are so many resources nowadays, such as CAsino Listings and other forums, casino reviews, scam casino identifying websites... Sorry nobbytoo2002, but I just can not understand how can you trust your hard-earned money to a man you've just met? The same is for casinos....

Wow, that is absolutely horrible. I really hope someone sticks it to those guys some time.

I doubt anyone will respond if you send an email to noreply@diamondviclub.com....

Ha! Well spotted GambleMaster! How stupid are they?

We get a couple of emails every month from people working for Rome Casino (same owners) asking to be removed from our blacklist. There's not a chance in hell of that happening if this is how they do business.

Hm thanks Cl-Ed, it is almost incredible, quite hard to believe, the customer support contact e-mail is noreply@smth.com, only this evidence is enough to get an idea about their responsibility......

Have you tried calling that number? So sorry to hear that happened to you. Like GambleMaster pointed out, there are great resources out there these days, but I don't believe anyone has to go farther than right here. Try out some of the trusted casinos recommended right here and feel free to join us for some friendly chat.

I certainly wish you better luck in the future!

I also agree with "barba" and hope that karma comes back around on these thieves, someday. And the nerve to write and ask to be taken off the blacklist? Is this how they try to earn that privilege? Ha!

Karma may come back, may not, but your money will definitely never come back to you LOL

Hi nobbytoo2002, Slotastic are reasonably good. No major issues there.

Where did you find the bonus that reads "enjoy an extra $100.00 every Wednesday on top of the 25% bonus on your first deposit"? The only one I can see on their site is the regular 25% up to $100, which they gave you (25% of $45 is $11.25, making $56.25). I am astonished that the person on the phone told you they would credit you with $100 free after that. That sounds fishy to me.

If it was there its gone now. Regardless of whether it was there or not, its not very nice of them to verbally offer something like that then refuse it later.