Deceptive bonus advertising: be aware!

CL-Ed

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25 May 2010 - 6:48am (#1)

Forgot to mention another ...

All Star Slots. Just reviewed it last week. Great casino, good management.

But they surely can't claim "$787 free" when players may only claim one of either a $300 slots bonus or a $487 table games bonus.

Caveat emptor folks...

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Usne

Jackpot Winner!

Joined: 19 Mar 2010

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26 May 2010 - 4:09am (#2)

Holy cow ed....... i never realized that til you put it that way about Rome! That is so very true. You never cease to amaze me. You are by far the most knowledgeable man i have come across yet on any forum with great advice and tips. And i am not saying that to be polite, i sincerely think you are!

I think now i will go hide in a corner somewhere for not catching that on my own!

Usne

CL-Ed

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26 May 2010 - 5:09am (#3)

Thanks for the kind words.

I'm not surprised people don't catch this sort of thing, because the casinos make it hard by burying the proper terms off on another page most of the time. Most people would land on the Rome site, see 1000% bonus in massive font and think wow that's a good offer.

It wouldn't be bad if they said "up to $6000 in bonuses" or just went with "400% up to $3000" but the 1000% claim is pure and utter BS! Its not even close to the truth.

Who knows... it could even be backfiring for them. Most experienced players would see 1000% and think that something fishy is going on.

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jfedorev

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Joined: 15 May 2010

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28 May 2010 - 6:55am (#4)

I have never verified bonus percentages like that before CL-Ed ( AWSOME !!) I am also disgusted with terms of bonuses being shadowed on another site / page.- I have previously posted ---That i feel this type of advertising, the twisted verbage of terms, the disclaimer of 'management's discretion, and failure to honor-- in any other industry would be considered "fraudulant, misrepresentation, unethical and in most cases, illegal !!!!!----------------------------
CL-Ed.....A good example is " Slots galore" Maybe you can help me with this CL-Ed ???- I am still perplexed in regards to their webpage advertising " get a 100% up to $1000 plus get a 25% reload bonus on every deposit"---How do you interpret this please ?--
The bonus terms and conditions state that you canot use this in conjunction with another bonus O.K. . you must complete one bonus in its entirerty before claiming another bonus O.K.-------They clearly state that you get 25% reload bonus on EVERY deposit.. So why can i not claim it the following day after I have completed in its entirerty my previous match bonus for initial deposit ? i' didnt request the first deposit match bonus AND the 25% reload at same time or (in conjunction)- I completed the first deposit match bonus in its entirerty (so as not to combine)-whatever balance with new bonus balance !!! -- I simply want to claim a 25% reload on my deposit. EVERY DEPOSIT is eligible for 25% reload (as stated)I have tried to claim this with support on several occasions- however i found out that many support staff didnt understand their own promo. that two supervisors absolutly didnt understand what i was trying to explain to them. my emails were never replied to. my phone calls mysteriously were disconnected.chat staff was perplexed and confused often times responding in a belligerent, defensive, condensending manner !!! I am disgusted, and wish to take this to the next level with management... Please help and read their website promos as well as the relative bonus terms CL-Ed, and advise...

CL-Ed

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28 May 2010 - 7:13am (#5)

These are their bonus terms:

Quote:

The Value Bonus
All deposits receive 25% added bonus.

Minimum wagering requirement – 10x (Deposit amount + Bonus amount).

Please note that you are not able to accumulate bonuses: Each bonus must be used in its entirety before any additional bonuses can be issued. Players attempting to claim multiple bonuses will forfeit any winnings from their account.

Slots Galore reserves the right to deny any player bonuses at their discretion.

It seems fairly clear to me. If as you said you already completed the first deposit bonus, then they should be crediting you with 25% on your next deposit.

Did they give you a reason for not crediting the bonus on your 2nd deposit? (it sounds from your post that they don't even know the promo exists)

Did you win with the first deposit 100% bonus?

Have you claimed bonuses at other casinos in the group recently (they are part of the English Harbour group)?

The reason I ask is that sometimes casinos will "bonus-ban" players if they feel they are taking advantage of their bonuses in a way they don't like... i.e. you win too much.

My experience with this group is that they are usually very good. In fact they sometimes do the exact opposite to me and give bonuses when I don't want them and I have to ask for them to be removed!

One last thing .. the 25% bonus is not really a great deal - at 10x (deposit + bonus) the wagering works out to be 50xB, which is quite high. So they might have in fact done you a favour!

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jfedorev

Freeroller

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28 May 2010 - 7:48am (#6)

Oh.... one more thing CL-Ed....i hope that I am not the only one who finds the rebate program at " VIP PLAN " (vegas tech) a complete insult to my intellegence and / or friggin common sense !!!!-------------(as stated) $1.00 wagered equels 1 rebate point-- 100,000 rebate points equel $100.00 (rebate credits) What the F@#*#---(only good for one month-then gets wiped out) Help me CL_Ed-- that seems to me to be an incredibly high (playthrough) to get a hundred bucks (generaly speaking)

I'm thinking that real exceptional gameplay ( i mean exceptional) combined with modest deposist ( $50.00) on a daily basis for one month straight, would be your only chance of reaching 100.000 dollars wagered..... What do think CL-Ed--givin all variables can this be mathematicaly caculated to produce an average ?

CL-Ed

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1 June 2010 - 5:39am (#7)

Hey jfedorev, sorry I must have missed your reply.

I think you are actually confusing their VIP plan and an extra thing they do called the reward rebate. The reward rebate is an extra bonus they give you each month based on your play - in addition to the regular VIP plan points.

The "exchange rate" on both is the same - which is 1000 points = $1. But on the regular VIP plan you earn points differently based on what you play and also how many points you have accumulated. Take the lowest tier - you earn 16 points for every $10 wagered on slots. So that works out to be $1 for every $625 wagered, or 0.16% - which ain't much. It can go as high as 30 points per $1 wagered on slots at the Diamond level, or even 38 on "specialty games" which I guess are parlour games with a higher house edge.

vip plan

So the reward rebate at 1 point per dollar wagered is equivalent to 10 points per $10 wagered on the VIP plan - which is less than the rate for slots, but better than the normal rate for blackjack and other games.

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jfedorev

Freeroller

Joined: 15 May 2010

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2 June 2010 - 5:42pm (#8)

I appreciate your breakdown CL-Ed- Your right : it sure is'nt much 0.16%. I also agreea that being loyal to a couple sites and developing a relationship has better rewards than some of the points plans on other sites. Royal vegas is good about kicking me a $10 to $15 everytime i deposit $100, on top of accumulated points. Not bad- but better than 0.16% huh ? You offer sound advice to everyone when you suggest they investigate the terms, conditions, and fine print on a site before depositing !!!
Thank you for your reply,
Sincerly, jfedorev

CL-Ed

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3 June 2010 - 12:57pm (#9)

Yes 0.16% isn't great but its actually better than a lot of casinos.

eg Casino Rewards group (one of the bestMicrogaming casino groups with sites like Golden Tiger, Blackjack Ballroom) awards 1 point per $10 wagered and 100 points = $1. So that's really $1 per $1000 wagered, which is worse than the slots rate on the VIP Plan above ($1 for $625 wagered), but better than some of the other games like blackjack.

It pays to shop around sometimes!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

Deceptive bonus advertising: be aware!

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