WinPalace Casino is an online casino established in 2009 using games created by Real Time Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: September 8, 2013.
WinPalace Casino is an RTG powered casino that accepts American players. Available in several different languages and offering a swag of bonuses to prospective players, we take a look behind the elegant facade to see if there is substance to back it up.
The casino's 3D interface comes courtesy of Real Time Gaming (RTG). The software provides great graphics and sound effects, a well balanced range of games, fast download and smooth functionality. For Mac users or those who don't like to download software, an Instant Play version of the casino is available to play directly in your web browser.
The 100+ casino games include RTG's proprietary Real Series slots giving Slots fans the opportunity to take a spin on a wide variety of titles. The slots are the real strength of any RTG casino and Win Palace is no exception. However one notable absence at WinPalace is the usual networked RTG progressive jackpots, which in some cases can exceed a million dollars. Other games available include multiple Video Poker variants, Roulette, Blackjack, Craps, Baccarat, Let 'em Ride, Pontoon and more.
For some players nothing gives a bigger kick than seeing a whopper of a Welcome Bonus - and that's what you get at WinPalace. They offer a 300% bonus up to a very large $3000 for slots players, or 200% up to $1000 across the first 2 deposits for players of other games. If you elect to use a preferred method such as Neteller for your deposits, you'll score an additional 15% bonus.
There are also bonuses specifically for blackjack and video poker players, but these left us underwhelmed as both required massive wagering requirements when playing the games they are intended for. All these bonuses need to be redeemed using a bonus code available under the Promotions section on the site - be sure to check back often as the casino offers weekly bonus specials.
WinPalace touts itself as TST Certified - just like every other RTG casino. What this means is that the software's random number generator has been tested by a third party - TST Systems - and found to operate randomly and thus fairly. However the casino itself does not publish any monthly payout ratio figures. The support options are many and varied, with WinPalace offering 24/7 toll free phone numbers for several countries, along with fax, email and live chat support. Unfortunately we found the live chat operators to be slow to respond to our enquiries, so you are better off using the phone with these guys.
Withdrawal processing is quoted at "5-10 days depending on the class of the player" which is slow in this day and age, and clearly implies that some players are treated differently to others (translation: the casino takes care of players that deposit the most). The low withdrawal limit of only $3000 per fortnight will be enough to turn off the high rollers among you. Our experience has shown that players are rarely paid the full $3000 limit and the reality is that you can expect to receive instalment payments as small as $500 per fortnight or month. They will pay you eventually, but they sure know how to make you sweat it while waiting.
Win Palace is a presentable RTG casino, without offering anything spectacular or new. Customer support was a little slow in our tests, and the withdrawal processing here has proven to be nothing but frustrating. Experienced players on the lookout for a decent bonus may want to check it out, but we recommend players exercise caution.