WinPalace Casino Review

WinPalace Casino is an online casino established in 2009 using games created by Realtime Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: September 23, 2014.

3
1.5

rating: Bad

Blacklisted

Review of WinPalace Casino

WinPalace Casino is an RTG powered casino that accepts American players. It is available in several different languages and offers a swag of bonuses to prospective players, but its operator is known for its long and drawn out withdrawal processes. We took a look behind the elegant facade to see if there is substance to back it up.

Blacklisted for non-payment of winnings by related casino

WinPalace's operator, Netad Management, runs several casinos and implements the same slow withdrawal processing at all of them. However one casino in the group, Grand Macao Casino, has gone one step further and ripped off a player who won around $6500 off only a $26 deposit. Despite our attempts to mediate and assist the player in getting paid, the casino has cut off all communication and continues to refuse to pay the player her winnings. This lack of professionalism and outright theft of a player's winnings can mean only one thing: welcome to our blacklist.

Win Palace Casino Software and Games

The casino's interface comes courtesy of Real Time Gaming (RTG). The software provides great graphics and sound effects, a well balanced range of games, fast download and smooth functionality. For Mac users or those who don't like to download software, an Instant Play version of the casino is available to play directly in your web browser.

The 100+ casino games include RTG's proprietary Real Series slots giving Slots fans the opportunity to take a spin on a wide variety of titles. The slots are the real strength of any RTG casino and Win Palace is no exception. However one notable absence at WinPalace is the usual networked RTG progressive jackpots, which in some cases can exceed a million dollars. Other games available include multiple Video Poker variants, Roulette, Blackjack, Craps, Baccarat, Let 'em Ride, Pontoon and more.

Win Palace Security and Support

WinPalace touts itself as TST Certified - just like every other RTG casino. What this means is that the software's random number generator has been tested by a third party - TST Systems - and found to operate randomly and thus fairly. However the casino itself does not publish any monthly payout ratio figures. The support options are many and varied, with WinPalace offering 24/7 toll free phone numbers for several countries, along with fax, email and live chat support. Unfortunately we found the live chat operators to be slow to respond to our enquiries, so you are better off using the phone with these guys.

Withdrawal processing is quoted at "5-10 days depending on the class of the player" which is slow in this day and age, and clearly implies that some players are treated differently to others (translation: the casino takes care of players that deposit the most). The low withdrawal limit of only $3000 per fortnight will be enough to turn off the high rollers among you. But our experience has shown that players are rarely paid the full $3000 limit and the reality is that you can expect to receive instalment payments as small as $500 per fortnight or month. We formerly said here that we were confident that the casino would pay you eventually if you were prepared to wait. However as we have detailed above, we no longer believe that to be the case.

Conclusion

Win Palace is a presentable RTG casino, without offering anything spectacular or new. Customer support was a little slow in our tests, and the withdrawal processing here has proven to be nothing but frustrating. Now that this casino's operator has resorted to not paying a big winner, we can find no reason to recommend this casino, and plenty more to avoid it.

Blacklisted
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Average: 3.1 (31 votes)
11 replies • Last post

Comments

gbbarbadosslim93 Recently online: 59 sec ago
Forum Angel
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 4668
Thanks given: 424
Thanks received: 293
5 November 2011 - 11:45pm
#1

I just got a postcard in the mail from this casino offering $50 free cash. I will report on what I find there.

1 member gave thanks for this useful post: mrbingo83

Gambler007
NewbieNewbie
Joined: 30 May 2012
Posts: 1
Thanks given: 0
Thanks received: 2
30 May 2012 - 1:37pm
#2

The games were not bad there, but the Customer support is AWFUL! It takes weeks to get response from them to single e-mail. To approve documents for cash out it takes months. To get money in they are fast, but if you want to get money out they will mess with your time. Now I`m waiting for my documents getting approved and soon will be about month passed. They response to e-mail once per 1-3 weeks. Complete waisting time! I`m sure it`s on purpose!

2 members gave thanks for this useful post: CL-Ed, barbadosslim93

nzMattl
Low RollerLow Roller
Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 37
Thanks given: 8
Thanks received: 25
23 July 2013 - 3:50pm
#3

Be careful here! Deposited $40(1st dep) for the welcome bonus and only recieved $39.08 to my casino account. They tried to say it was Moneybookers fault but i have all the receipts to prove it and use MB regularly. After 5+ emails back and forth i gave up. Hate email support!
Ok i know it's only 92c but if that happens 1st deposit what else can go wrong. Bailed out of there as soon as i could.

Just a heads up Wink

1 member gave thanks for this useful post: barbadosslim93

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4571
Thanks given: 1110
Thanks received: 978
24 July 2013 - 4:33am
#4

I would have thought that for the sake of 92c they would have just credited it to you. Bizarre!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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nzMattl
Low RollerLow Roller
Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 37
Thanks given: 8
Thanks received: 25
24 July 2013 - 1:32pm
#5

Hi CL-Ed,

I couldn't believe it myself. There Support Team stunk. Giving me the run around and blaming ev1 else.
When i'd lost the money+bonus i mailed them and ask them to close my account. They offered me a $10 bonus chip but i declined and made them close my account.

There loss not mine LOL

Rating: 2/10

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4571
Thanks given: 1110
Thanks received: 978
25 July 2013 - 1:41am
#6

I checked your country on your profile and all I can say is that you have a load of better casinos to choose from. Click "Casinos" in the menu up top and start with the 5-star rated ones and you won't go wrong!

1 member gave thanks for this useful post: Mattl

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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nzMattl
Low RollerLow Roller
Mattl's picture
Location: New Zealand
Joined: 1 Oct 2012
Posts: 37
Thanks given: 8
Thanks received: 25
25 July 2013 - 11:46am
#7

Im a member of all of them lol except the 1st 3 especially all the free chip casinos. Actually running out of casinos to try. I'll start going over them again.

I simply can't say anything good about this casino. Plenty more out there without the hassle Surprized

1 member gave thanks for this useful post: techmaster187

bybelaff
True PlayerTrue Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 790
Thanks given: 190
Thanks received: 270
Rated this casino
40
14 January 2014 - 11:42am
#8

Hello. WinPalace casino is a part of the group, in which few others real time gaming casinos. Actually, i did not like all of their casinos, and if you use search a bit about all of them, you will find many complaints. No, not such, you will find A LOT OF COMPLAINTS. Really, they slow pay, they verify documents in ages, they do everything that possible to not pay your money. As far as i know, average cashout time there is about two weeks, which is unacceptable, and of course i will never made deposit in such casino. Also they giving out a lot of excellent bonuses, they have very nice promotions, but they just make suicide with their slowpay and runaround tactics. Really, if they start to pay fast, i will play in this casino and i will happy, but right now i did not want to wait my money two weeks, sorry.
Support: Did not test
Withdrawals: Did not test, and i am happy with it, did not want to wait two weeks.
Software: Like always, rtg software is ok.
I give to winpalace casino 2 stars for their super slow pay. This is a shame to have nice bonuses and promotions, but threat customers like a sh** .

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 31
Rated this casino
40
18 March 2014 - 12:28pm
#9

Hi, i hope you will enjoy my review of win palace casino. This casino one more casino that represent real time gaming software, and this is one more slow paying brand. I did not honestly why such casinos still exists, probably because our fellow USA gamblers does not have many choices to play, or probably because some affiliates keep telling that casinos like win palace are amazing and unique, but fact is here, this is bad casino because it is pay money to players very long, and because sometimes they can just lock player account with a reason something like ' you just broke our rules, we can not say you what rules exactly, but believe us, we have security department!!! There is even not one guy working, we have big department!'. I suggest you avoid this casino, and if you so want to try it - try with no deposit bonus. If you want to play with real money in this casino, better choose casinos which have much more reputation and which deal with customers like they should deal with them. I can say that club world casinos ( any casino in their group can be much more better than this winpalace).

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 300
Rated this casino
60
18 June 2014 - 9:44pm
#10

Win palace casino have many bad reviews from different websites about slow payout of winnings and also using real time gaming software. Winpalace casino offers very great bonuses and i am not fear of slow payout of winnings and i play at this site few times. I even had one payout and this was not so terrible because casino verify all my documents in 4 days and i get payout to skrill account in 10 days this is slow speed for 300$ payout but at least casino pay my winnings but after this i uninstall casino and never return because this is still long time and also many complaints is bad work from casino i not want to play at this casino. Bonuses and promotions great at this casino and it is not problem at this casino to get 200% bonus every week but it is problem to get winnings. Support working 24/7 i speak with this support many times when wait my verify and payout and can not say anything bad about live support. Software running also ok. This is not very bad casino but it pay winnings very long time and i will not play again and i recomend to try another real time gaming casinos with faster payouts of winnings.

1 member gave thanks for this useful post: CL - klaw

kzAstanaKZ
Bronze PlayerBronze Player
AstanaKZ's picture
Location: near Astana, capital city
Joined: 18 Aug 2014
Posts: 258
Thanks given: 0
Thanks received: 253
Rated this casino
60
16 September 2014 - 5:27pm
#11

Winpalace online casino is well know for stalling tactics for withdrawals, and in general for their bad services. But probably this is for USA players everything is so bad in this casino, because my experience not so bad. Not awesome of course, and probably even not very good, but just average, i was not cheated and casino did not stole my money. Let me list pluses and minuses for this online casino, like i am always do.
+ Software. It is just regular real time gaming software at this casino, both instant play and download application. Like always instant play version have only something like 10-20 online slots, so to have much more better experience it is much more better to use download application.
+ Customer support. Did not touch it many times, just couple of times have a speech with live chat, and everything was ok for me here, did not tried phone or email CS.
+ Bonuses. Yeah, winpalace give a lot of offers. Usually casino give some deposit bonus, and if you did not have luck, casino can award you with some no deposit bonus.
And one minus.
- Withdrawals can took up to 10 days. I know that players from USA is probably would be happy to get paid from this casino with such time, but for me it is too long.
Final mark.
It is not the best RTG casino, for sure.

1 member gave thanks for this useful post: CL - klaw

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