WinPalace Casino Review

WinPalace Casino is an online casino established in 2009 using games created by Real Time Gaming. It is operated by Netad Management and is registered under the jurisdiction of Curaçao. Last updated: September 8, 2013.

usWinPalace Casino welcomes players from the United States.

3

Casino Listings rating: Average

WinPalace Casino Bonus Offers

  • Code: WINTOUR
  • Expires: 31 July 2014
  • Maximum Cashout: $175 €175 £175
  • Allowed Games & Wagering Requirements:
    • 100% (40xB) → Slots
  • Code: TOUR400
  • Expires: 31 July 2014
  • Maximum Cashout: $20000 €20000 £20000
  • Allowed Games & Wagering Requirements:
    • 100% (40xB) → Slots
  • Code: ULTIMATEWIN
  • Minimum Deposit: $750
  • Allowed Games & Wagering Requirements:
    • 100% (45xB) → Keno, Parlour Games, Slots
    • 25% (180xB) → Blackjack, Video Poker
  • Code: PALACEWELCOME
  • Minimum Deposit: $21
  • Other Information:
    • You can redeem the coupon twice, on your first 2 deposits.
  • Allowed Games & Wagering Requirements:
    • 100% (45xB) → Keno, Parlour Games, Slots
    • 25% (180xB) → Blackjack, Video Poker

Review of WinPalace Casino

WinPalace Casino is an RTG powered casino that accepts American players. Available in several different languages and offering a swag of bonuses to prospective players, we take a look behind the elegant facade to see if there is substance to back it up.

Win Palace Casino Software and Games

The casino's 3D interface comes courtesy of Real Time Gaming (RTG). The software provides great graphics and sound effects, a well balanced range of games, fast download and smooth functionality. For Mac users or those who don't like to download software, an Instant Play version of the casino is available to play directly in your web browser.

The 100+ casino games include RTG's proprietary Real Series slots giving Slots fans the opportunity to take a spin on a wide variety of titles. The slots are the real strength of any RTG casino and Win Palace is no exception. However one notable absence at WinPalace is the usual networked RTG progressive jackpots, which in some cases can exceed a million dollars. Other games available include multiple Video Poker variants, Roulette, Blackjack, Craps, Baccarat, Let 'em Ride, Pontoon and more.

Wide Bonus Selection

For some players nothing gives a bigger kick than seeing a whopper of a Welcome Bonus - and that's what you get at WinPalace. They offer a 300% bonus up to a very large $3000 for slots players, or 200% up to $1000 across the first 2 deposits for players of other games. If you elect to use a preferred method such as Neteller for your deposits, you'll score an additional 15% bonus.

There are also bonuses specifically for blackjack and video poker players, but these left us underwhelmed as both required massive wagering requirements when playing the games they are intended for. All these bonuses need to be redeemed using a bonus code available under the Promotions section on the site - be sure to check back often as the casino offers weekly bonus specials.

Win Palace Security and Support

WinPalace touts itself as TST Certified - just like every other RTG casino. What this means is that the software's random number generator has been tested by a third party - TST Systems - and found to operate randomly and thus fairly. However the casino itself does not publish any monthly payout ratio figures. The support options are many and varied, with WinPalace offering 24/7 toll free phone numbers for several countries, along with fax, email and live chat support. Unfortunately we found the live chat operators to be slow to respond to our enquiries, so you are better off using the phone with these guys.

Withdrawal processing is quoted at "5-10 days depending on the class of the player" which is slow in this day and age, and clearly implies that some players are treated differently to others (translation: the casino takes care of players that deposit the most). The low withdrawal limit of only $3000 per fortnight will be enough to turn off the high rollers among you. Our experience has shown that players are rarely paid the full $3000 limit and the reality is that you can expect to receive instalment payments as small as $500 per fortnight or month. They will pay you eventually, but they sure know how to make you sweat it while waiting.

Win Palace is a presentable RTG casino, without offering anything spectacular or new. Customer support was a little slow in our tests, and the withdrawal processing here has proven to be nothing but frustrating. Experienced players on the lookout for a decent bonus may want to check it out, but we recommend players exercise caution.

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Average: 3.1 (30 votes)
10 replies • Last post

Comments

usbarbadosslim93
High Roller
barbadosslim93's picture
Location: Michigan
Joined: 28 Jan 2011
Posts: 3962
Thanks given: 399
Thanks received: 270
5 November 2011 - 11:45pm
#1

I just got a postcard in the mail from this casino offering $50 free cash. I will report on what I find there.

1 member gave thanks for this useful post: mrbingo83

Gambler007
NewbieNewbie
Joined: 30 May 2012
Posts: 1
Thanks given: 0
Thanks received: 2
30 May 2012 - 1:37pm
#2

The games were not bad there, but the Customer support is AWFUL! It takes weeks to get response from them to single e-mail. To approve documents for cash out it takes months. To get money in they are fast, but if you want to get money out they will mess with your time. Now I`m waiting for my documents getting approved and soon will be about month passed. They response to e-mail once per 1-3 weeks. Complete waisting time! I`m sure it`s on purpose!

2 members gave thanks for this useful post: CL-Ed, barbadosslim93

nzMattl
Low RollerLow Roller
Mattl's picture
Joined: 1 Oct 2012
Posts: 35
Thanks given: 8
Thanks received: 24
23 July 2013 - 3:50pm
#3

Be careful here! Deposited $40(1st dep) for the welcome bonus and only recieved $39.08 to my casino account. They tried to say it was Moneybookers fault but i have all the receipts to prove it and use MB regularly. After 5+ emails back and forth i gave up. Hate email support!
Ok i know it's only 92c but if that happens 1st deposit what else can go wrong. Bailed out of there as soon as i could.

Just a heads up Wink

1 member gave thanks for this useful post: barbadosslim93

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4249
Thanks given: 910
Thanks received: 872
24 July 2013 - 4:33am
#4

I would have thought that for the sake of 92c they would have just credited it to you. Bizarre!

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nzMattl
Low RollerLow Roller
Mattl's picture
Joined: 1 Oct 2012
Posts: 35
Thanks given: 8
Thanks received: 24
24 July 2013 - 1:32pm
#5

Hi CL-Ed,

I couldn't believe it myself. There Support Team stunk. Giving me the run around and blaming ev1 else.
When i'd lost the money+bonus i mailed them and ask them to close my account. They offered me a $10 bonus chip but i declined and made them close my account.

There loss not mine LOL

Rating: 2/10

1 member gave thanks for this useful post: CL-Ed

auCL-Ed
StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4249
Thanks given: 910
Thanks received: 872
25 July 2013 - 1:41am
#6

I checked your country on your profile and all I can say is that you have a load of better casinos to choose from. Click "Casinos" in the menu up top and start with the 5-star rated ones and you won't go wrong!

1 member gave thanks for this useful post: Mattl

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

nzMattl
Low RollerLow Roller
Mattl's picture
Joined: 1 Oct 2012
Posts: 35
Thanks given: 8
Thanks received: 24
25 July 2013 - 11:46am
#7

Im a member of all of them lol except the 1st 3 especially all the free chip casinos. Actually running out of casinos to try. I'll start going over them again.

I simply can't say anything good about this casino. Plenty more out there without the hassle Surprized

1 member gave thanks for this useful post: techmaster187

bybelaff
Gold PlayerGold Player
Location: Belarus
Joined: 13 Feb 2012
Posts: 633
Thanks given: 100
Thanks received: 214
Rated this casino
40
14 January 2014 - 11:42am
#8

Hello. WinPalace casino is a part of the group, in which few others real time gaming casinos. Actually, i did not like all of their casinos, and if you use search a bit about all of them, you will find many complaints. No, not such, you will find A LOT OF COMPLAINTS. Really, they slow pay, they verify documents in ages, they do everything that possible to not pay your money. As far as i know, average cashout time there is about two weeks, which is unacceptable, and of course i will never made deposit in such casino. Also they giving out a lot of excellent bonuses, they have very nice promotions, but they just make suicide with their slowpay and runaround tactics. Really, if they start to pay fast, i will play in this casino and i will happy, but right now i did not want to wait my money two weeks, sorry.
Support: Did not test
Withdrawals: Did not test, and i am happy with it, did not want to wait two weeks.
Software: Like always, rtg software is ok.
I give to winpalace casino 2 stars for their super slow pay. This is a shame to have nice bonuses and promotions, but threat customers like a sh** .

bypohgo
Bronze PlayerBronze Player
Location: Minsk
Joined: 11 Mar 2014
Posts: 214
Thanks given: 11
Thanks received: 26
Rated this casino
40
18 March 2014 - 12:28pm
#9

Hi, i hope you will enjoy my review of win palace casino. This casino one more casino that represent real time gaming software, and this is one more slow paying brand. I did not honestly why such casinos still exists, probably because our fellow USA gamblers does not have many choices to play, or probably because some affiliates keep telling that casinos like win palace are amazing and unique, but fact is here, this is bad casino because it is pay money to players very long, and because sometimes they can just lock player account with a reason something like ' you just broke our rules, we can not say you what rules exactly, but believe us, we have security department!!! There is even not one guy working, we have big department!'. I suggest you avoid this casino, and if you so want to try it - try with no deposit bonus. If you want to play with real money in this casino, better choose casinos which have much more reputation and which deal with customers like they should deal with them. I can say that club world casinos ( any casino in their group can be much more better than this winpalace).

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 295
Thanks given: 0
Thanks received: 241
Rated this casino
60
18 June 2014 - 9:44pm
#10

Win palace casino have many bad reviews from different websites about slow payout of winnings and also using real time gaming software. Winpalace casino offers very great bonuses and i am not fear of slow payout of winnings and i play at this site few times. I even had one payout and this was not so terrible because casino verify all my documents in 4 days and i get payout to skrill account in 10 days this is slow speed for 300$ payout but at least casino pay my winnings but after this i uninstall casino and never return because this is still long time and also many complaints is bad work from casino i not want to play at this casino. Bonuses and promotions great at this casino and it is not problem at this casino to get 200% bonus every week but it is problem to get winnings. Support working 24/7 i speak with this support many times when wait my verify and payout and can not say anything bad about live support. Software running also ok. This is not very bad casino but it pay winnings very long time and i will not play again and i recomend to try another real time gaming casinos with faster payouts of winnings.

1 member gave thanks for this useful post: CL - klaw

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