Winner Casino Review
Winner Casino is an online casino established in 2009 using games created by Playtech and Net Entertainment. It is operated by Zirconium Gaming Limited and is registered under the jurisdiction of Antigua and Barbuda. Last updated: February 12, 2015.
Review of Winner Casino
Winner Casino is a fairly utilitarian affair - dark and understated yet to the point without being overly flashy. Minimalist elegance is the aim, and the overall first impression is the feeling of encountering a casino that you seem to have seen before. Licensed in Antigua and Barbuda, and owned by a company operating out of Cyprus, Winner Casino is part of the Winner gambling brand that also operates a poker room that is part of the iPoker network.
Blacklisted for engaging in criminal promotional activity
Throughout 2014 we have seen the rise of networks of hacked Wordpress blogs that have thousands of pages added to them for the sole purpose of advertising online casinos. This is done without the site owner's permission and the hacks are designed to hide the pages from the owner. Ads for Winner Casino are commonly seen on these hacked pages and despite being publicly informed, it has refused to stop working with the criminals responsible. In effect Winner is paying these hackers for their work. Obviously this sort of thing is reprehensible and Casino Listings has therefore decided to blacklist Winner Casino.
Game Selection at Winner Casino
The 300+ games are powered by Playtech, a respected name in the online gaming industry. There is a good selection of slots, card and table games, video poker, progressive jackpots, arcade games and Asian games. Highlights include the Marvel jackpot slot machines featuring well known comic characters such as Iron Man, The Incredible Hulk, Fantastic Four and Blade. Most of the games are available in both download and "instant play" (i.e. browser-based) form, so you have the freedom to choose whichever you prefer or your system supports.
The casino offers several huge progressive jackpots to players including the potential multi-million Euro blockbusters Beach Life and Gladiator. Indeed the latter of those two was won for a massive €2.3 million in October 2013 by a lucky Winner Casino customer. However the attraction of these jackpots is diminished severely by Winner's adoption of the common and horrible Playtech casino policy of restricting the payouts of all major winnings, progressive jackpots included, to a monthly limit.
In addition to the software based casino games, Winner offers live games that are dealt from a casino floor set in a studio. The dealers are elegant and fit with the overall theme of the site. The live casino games on offer include live roulette, blackjack, and baccarat. And to back that up you can also play a selection of the games at Winner on your mobile phone or device while you are on the go.
Banking and Support Options
Winner Casino offers quite a broad array of deposit options compared to other online casinos. They accept most major credit and debit cards, Moneybookers, NETELLER, Ukash, Click2Pay, Wire Transfer, Instadebit, WebMoney, myCitadelWallet, UseMyBank, and many others. In my testing I found withdrawals took 3-4 days to be paid, which is largely the result of the withdrawal pending for a few days before processing. This is unacceptably slow for me.
My first issue with the withdrawal process is the all too familiar Playtech withdrawal limit of $/€/£9,000 per month, progressive jackpot wins included. Strangely there is one exception for players residing in the UK, who can withdraw up to £50,000 per month. UK players aside, with the Beach Life jackpot currently sitting at a tad over $4 million, by my maths that would mean you would be waiting at least 33 years to be paid in full if you won it. While it is true that if you aren't a progressive jackpot player or a high roller then this policy is unlikely to affect you, it is still disappointing to see such a policy when there are other "big name" Playtech casinos that do not apply these limits.
Another black mark against this casino is their common insistence on players providing notarised copies of their identification documents before the casino will pay a withdrawal. This involves paying to have the copies of your documents witnessed and signed, and then sending them off to a call centre in The Philippines. Not only does this cost time and money, but a cynic might suggest that they do this deliberately in order to discourage withdrawals.
Winner Casino customer support is available 24/7 through email, phone, fax, and live text based chat. In our tests we found the support staff to be competent and helpful.
Winner Casino is a well presented Playtech operation, albeit with little to separate itself from the crowd. The games are good, the banking options are plentiful, the customer service is fine, and you have the added option of a poker room in the one shop. However the horrible withdrawal policies, including the insistence on supplying notarised ID, and the monthly limits that includes progressive jackpot wins severely dents my enthusiasm for this casino. Finally I cannot recommend that anyone should patronise a casino that is willing to pay hackers to illegally foist advertising on countless third party websites, something that is criminal activity in any civilised jurisdiction.