Review of VIP Lounge Casino
VIP Lounge Casino is a Real Time Gaming casino owned by the Costa Rican based Virtual Casino Group. Plastering images of Pierce Brosnan all over their website, the casino tries to imply the sort of high rolling experience James Bond would expect. But frankly, if James Bond were to encounter VIP Lounge's slow withdrawal processes, and strict enforcement of a massive list of confusing terms and conditions, carnage would ensue.
Warning - late payments, terms and conditions abusers
You might have heard of VIP Lounge Casino due to the no deposit free chips they offer. Well so has every scammer, cheater and multi-accounter online. The end result is that should you win at this casino, you can expect to be thoroughly vetted and to wait a long time to receive your winnings - if you are lucky. They might pay eventually should you have met each and every condition placed on these deals but be aware that if you have violated any of their terms in the slightest way, you can expect to have your winnings voided. This could include something as mundane as using two free chip codes in a row without depositing in between, even though they emailed you the free chip code themselves.
Sure, go ahead and try out the software for a bit of fun using a free chip code, but when it comes time to deposit your money, stay far away - you can do a lot better at other Real Time Gaming casinos with the same set of games such as Club USA, Aladdin's Gold, Slots Plus, or iNetBet.
VIP Lounge Game Selection
VIP Lounge Casino offers a selection of over 80 games. It uses the Real Time Gaming (RTG) software platform, which offers good quality graphics and sound. A wide selection of table games is available including five variations of blackjack, caribbean stud poker, baccarat, craps, roulette, three card poker and more. The casino also offers video poker, keno, and over 40 distinct slot machines including three reel, five reel, progressive and non-progressive variants. All in all, VIP Lounge offers more than enough gaming options to keep you entertained, and you can play in either "fun mode" or for real money.
Customer Support
Customer support can be reached in real time via a live chat interface. Perhaps staffed by a crew of overworked people tired of hearing from armchair James Bonds threatening to "go 007 on their ass" if they don't get paid their winnings quicker, you'll sometimes find them a tad direct and unhelpful. Other than that, your options include phone and email support.
Deposits and Withdrawals
Banking options at VIP Lounge Casino are rather limited - you may deposit via Visa, Mastercard, Neteller and Click2Pay, and you can add wire transfer and cashier's cheque to that list when making a withdrawal.
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Comments
Went to customer support and asked what promos were available to me. Was told MYSTERY300 with no playthrough or max withdrawal. She said that she would redeem the promo for me, so I went and deposited 100 to play to find out that she made a mistake and I'm not allowed any bonuses whats so ever. She said she checked my account, then when I asked for the manager he pretty much said tuff luck you don't get anything. I asked if they could give me something with a playthrough and they wouldn't even do that. I read the news at the bottom of the screen which said that you have to have a VIP support staff offer you a promo, which I thought Nicole was support staff, he said she was a cs agent?
??? They still wouldn't budge. Suggested I play with my own money and call it a night. I demanded a refund.
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