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Comments
In the course of time, I heard many stories about Rival casinos: good graphics, but sometimes slow and poor customer support, processing issues, etc. I still decided to give Slots of Fortune a shot, and it was the right thing to do.
The free chip was added to my account instantly, which differs from some casinos, where such things can take time. And I still haven't spent it. I hit a couple of high wins and increased it by 30x, so I'm still playing it. I tried out practically all the slots the bonus works for (i.e. excluding only progressives) and I enjoyed them immensely. Especially the i-slots, which have a certain storyline attached to them. I also needed support's help at one point, and this time they were very professional and prompt.
So far, I give kudos to the casino and a warm recommendation to all who are thinking of trying their luck there.
Hi, I beg to differ! I deposited $50 way back in March of this year, met the playthrough and requested a withdrawal of $1000 (The maximum allowed for a $50 Deposit)
They requested various documents they needed to process my withdrawal, which I submitted and they acknowled receipt of said documents. They then requested an additional document of me, 'Holding my Identitty Card' which although strange, I did send!! After hearing nothing from slots of Fortune for a week or so, I contacted them, only for them to say they had not received it!!
To cut a long story short, I sent the document many times, even faxing it to them! they still persisted in saying it had not arrived!
My account is now locked, and i have almost given up on getting payed! If I had the power to blacklist them I would, its casinos like this, who are deliberately taking our money and NOT paying!!
2 members gave thanks for this useful post: CL-Ed, noctipaulo
We have been helping out leeds69 behind the scenes and I am happy to report that he has been paid.
The problem was a misunderstanding between customer support and leeds69 over the type of ID required. The fault lay with the CS for not communicating clearly exactly what they wanted.
1 member gave thanks for this useful post: leeds69
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