Ruby Slots Casino Review

Ruby Slots is an online casino using software created by Real Time Gaming. It is operated by the notorious Virtual Casino Group under the jurisdiction of Costa Rica. We strongly advise players not to deposit any money at this casino. Last updated: December 10, 2012.

0.5

Casino Listings rating: Terrible

Blacklisted

Review of Ruby Slots

Ruby Slots is a new name for VIP Lounge Casino which underwent something of a rebranding exercise in late 2012. The casino is a Real Time Gaming casino owned by the Costa Rican based Virtual Casino Group. Casinos in this group have an unenviable reputation for non-payment of winnings, slow withdrawal processes, and strict enforcement of a massive list of confusing terms and conditions. They are so bad in fact, that they sit atop our casino blacklist page as the undisputed worst group of casinos in the world today.

Warning - late payments, terms and conditions abusers

You might have heard of Ruby Slots / VIP Lounge Casino due to the no deposit free chips they offer. The business method at this group seems to be to reel people in with unbelievable offers, then milk them mercilessly. The end result is that should you win at this casino, you can expect to be thoroughly vetted and to wait a long time to receive your winnings - if you are lucky. They might pay eventually should you have met each and every condition placed on these deals but be aware that if you have violated any of their terms in the slightest way, you can expect to have your winnings voided. This could include something as mundane as using two free chip codes in a row without depositing in between, even though they emailed you the free chip code themselves. Alternatively, they may just refuse to pay you because they don't feel like it that day.

The bottom line is we advise people strongly to not deposit money at this casino. You can do a lot better at other Real Time Gaming casinos with the same set of games such as Club USA, Aladdin's Gold, Slots Plus, or iNetBet.

Customer Support

Customer support can be reached in real time via a live chat interface. Perhaps staffed by a crew of overworked people tired of hearing from armchair James Bonds threatening to "go 007 on their ass" if they don't get paid their winnings quicker, you'll sometimes find them a tad direct and unhelpful. Other than that, your options include phone and email support.

Deposits and Withdrawals

Banking options at Ruby Slots are rather limited - you may deposit via Visa, Mastercard, Neteller and Click2Pay, and you can add wire transfer and cashier's cheque to that list when making a withdrawal.

Blacklisted
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Average: 2.3 (7 votes)
5 replies • Last post

Comments

NewbieNewbie
Joined: 17 Sep 2011
Posts: 1
Thanks given: 0 • Received: 0
17 September 2011 - 2:04am (#1)

Went to customer support and asked what promos were available to me. Was told MYSTERY300 with no playthrough or max withdrawal. She said that she would redeem the promo for me, so I went and deposited 100 to play to find out that she made a mistake and I'm not allowed any bonuses whats so ever. She said she checked my account, then when I asked for the manager he pretty much said tuff luck you don't get anything. I asked if they could give me something with a playthrough and they wouldn't even do that. I read the news at the bottom of the screen which said that you have to have a VIP support staff offer you a promo, which I thought Nicole was support staff, he said she was a cs agent?I don't know??? They still wouldn't budge. Suggested I play with my own money and call it a night. I demanded a refund.

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mrbingo83's picture
Joined: 8 Dec 2011
Posts: 161
Thanks given: 59 • Received: 40
4 February 2012 - 12:58pm (#2)

well did you get a refund??

StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4072
Thanks given: 725 • Received: 805
10 December 2012 - 5:06am (#3)

Just a quick note that these guys have moved domains and renamed this casino to Ruby Slots. Don't fall for the trap - this is not a new casino, it's the same old rogue undergoing a rebranding exercise.

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Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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NewbieNewbie
Joined: 29 Jul 2013
Posts: 1
Thanks given: 0 • Received: 0
29 July 2013 - 3:48pm (#4)

I registered at Ruby Slots, and even sent the documents for verification (since I had them handy from another casino). I used the free chip and then made one deposit with the promo. A few days later, I made another deposit and tried to redeem the code they advertised. It was rejected. I used online chat and asked why, and they said management had determined that I did not need the bonuses anymore.
I suspect that they work with other casinos in this group (Cirrus, Coocat, Prism, Virtual, PartyCity, Clubplayer, Wild Vegas, Slots of Vegas, and Palace of Chance), and saw that I had actually requested a total of 3 withdrawals from other member casinos (totaling less than $1500, which was less than I had actually deposited).
Somehow this made me an expert of some sort on playing slot machines!
And this was after THEY TOLD ME that I needed to send documents to EACH casino separately, because they operate independently.
After the chat, I deleted that casino's software from my computer.

StaffStaff
CL-Ed's picture
Location: Sydney
Joined: 7 Sep 2007
Posts: 4072
Thanks given: 725 • Received: 805
30 July 2013 - 12:21am (#5)

They certainly do share information between those casinos. They are not run independently and they are serviced by the same support, same management, same everything. They are all just as bad as each other I'm afraid.

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