Ruby Slots is an online casino using software created by Real Time Gaming. It is operated by the notorious Virtual Casino Group under the jurisdiction of Costa Rica. We strongly advise players not to deposit any money at this casino. Last updated: December 10, 2012.
Ruby Slots is a new name for VIP Lounge Casino which underwent something of a rebranding exercise in late 2012. The casino is a Real Time Gaming casino owned by the Costa Rican based Virtual Casino Group. Casinos in this group have an unenviable reputation for non-payment of winnings, slow withdrawal processes, and strict enforcement of a massive list of confusing terms and conditions. They are so bad in fact, that they sit atop our casino blacklist page as the undisputed worst group of casinos in the world today.
You might have heard of Ruby Slots / VIP Lounge Casino due to the no deposit free chips they offer. The business method at this group seems to be to reel people in with unbelievable offers, then milk them mercilessly. The end result is that should you win at this casino, you can expect to be thoroughly vetted and to wait a long time to receive your winnings - if you are lucky. They might pay eventually should you have met each and every condition placed on these deals but be aware that if you have violated any of their terms in the slightest way, you can expect to have your winnings voided. This could include something as mundane as using two free chip codes in a row without depositing in between, even though they emailed you the free chip code themselves. Alternatively, they may just refuse to pay you because they don't feel like it that day.
The bottom line is we advise people strongly to not deposit money at this casino. You can do a lot better at other Real Time Gaming casinos with the same set of games such as Club USA, Aladdin's Gold, Slots Plus, or iNetBet.
Customer support can be reached in real time via a live chat interface. Perhaps staffed by a crew of overworked people tired of hearing from armchair James Bonds threatening to "go 007 on their ass" if they don't get paid their winnings quicker, you'll sometimes find them a tad direct and unhelpful. Other than that, your options include phone and email support.
Banking options at Ruby Slots are rather limited - you may deposit via Visa, Mastercard, Neteller and Click2Pay, and you can add wire transfer and cashier's cheque to that list when making a withdrawal.