Review of Ruby Fortune Casino
Ruby Fortune Casino is part of The Palace group. It is licensed under the Kahnawake Gaming Commission. It is an established casino which opened in 2003 and is powered by MicroGaming and equipped with the latest Viper software. Flash versions of selected games are available for visitors who do not wish to install software, and players can play for fun or for real cash.
The homepage is easy to navigate and comprehensive. Other online casinos have information scattered all over their website amidst graphics and floating download links. A clear link for the homepage is also present. Other casinos would use their banners to redirect visitors which some don’t immediately notice.
New players are offered a free $750 with 60 minutes play. All winnings can be cashed out, provided that the player meets wagering requirements and conditions. If players didn’t win anything they could still get their $25 welcome bonus.
The Games
Ruby Fortune has a wide selection of games. There are over 220 games with 120 online slots and 14 progressive jackpots. Classic casino games such as 21 blackjack, roulette and poker are included to name a few. There are also parlor games such as Keno, scratch card and Casino War.
Since Ruby Fortune Casino is powered by MicroGaming, players are assured of encountering realistic games with crisp graphics. The Viper software also adds new ways to play your favorite casino games. It provides games with Auto play and Expert Mode.
Auto play enables the player to select the number of hands and spins. Expert mode on the other hand enables the software to play the best strategy. If the player makes a bad decision the software promptly informs him/her.
The Prizes and Pay Out
The most recent pay out is an average total of 96.43%. Total progressive jackpot is currently at $4.5 million.
Players are given $1000 bonus if they win $25,000 on a progressive jackpot. There are also monthly promotions for all players. Players can join the Loyalty Club which gives them points that can be converted to casino credits. $10 is equal to 1 loyalty point. 1,000 loyalty points is equal to $10 casino credits. Players are given 500 free points as new members of the club.
Banking and Support
The casino offers a variety of payment methods including eCheck, Ezipay, and ECO Card. Withdrawal methods include NETeller, Money bookers, and Click2Pay to name a few. They can be contacted through email, a toll free number and live chat.
$ € £ »
Lucky Red Casino
Sloto'Cash Casino
High Noon Casino
Win A Day Casino
Buzzluck Casino
Comments
Looks good at first, but this is a BIG NO-NO when it comes to customer service.
I managed to score about €1600 worth of winnings on the slots. They confiscated all of my winnings cause I made ONE bet on roulette with more than 30% of my bonus of worth. The roulette netted me about €200. Instead of doing what REAL customer service should do = (deduct the 200 from my overall winnings) they confiscated ALL of my winnings. I wrote them a LONG and emotional mail about how I felt. - Got a cold hearted standard response just referring to the rules.
A big warning, DO NOT CHOOSE THIS CASINO. There are SO many out there that actually care about their customers.
DO NOT CHOOSE THIS CASINO.
1 member gave thanks for this useful post: CL-Ed
Sorry to hear that Proxster. Sounds like you have run afoul of their anti "bonus abuse" clause which is in their T&Cs. It is pretty standard term so you probably would have had the same problem at most other casinos.
If you are wondering as to why they have this clause, it is because it is a well known strategy to get more value out of bonuses by placing a huge wager on a 50/50 (or close) game at the start in order to boost the bankroll so that the wagering can then be completed on slots. If you already knew that before you placed the bet, then you should also have known about the associated risks. If you didn't know then its a harsh lesson and you have my sympathy (it has happened to me before too). The sad reality is that so many people have done and continue to try this at casinos that customer support departments are more or less deaf to complaints about it now - they view everyone as a "bonus abuser" without exception.
As to whether they could have simply subtracted the €200 and paid you the rest, that would depend on whether that money enabled you to place wagers that you otherwise would not have when you played the slots. And that is open to wide interpretation - i.e. if you had €200 more, it would have allowed you to make more slot spins, and it could have enabled you to place larger bets than if you did not, thus leading to more slot winnings. In those situations the casinos are not likely to rule in your favour.
Yet again (and I've been saying this for years), this sort of thing could easily be avoided by casinos instituting betting limits on the games, or blocking disallowed games while you have the bonus so that no-one can possibly do this by mistake.
Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!
Post new comment
Nothing beats feedback from other players about an online casino, be it good or bad. If you have experience with this casino then we would love to hear about it.
Login or register to post comments
Registering for an account takes less than a minute and you will be brought right back here to comment afterwards.