Review of Real Vegas Online
Real Vegas Online is a casino that belongs to a group run by companies known as Curgam Malta or Curgam N.V. These casinos all have an awful reputation and are set up in either Costa Rica or Curacao without any form of gambling license or regulatory oversight.
Warning. Avoid!
All the Curgam Group casinos including Real Vegas Online are what we regard as rogue casinos. This group in particular uses the anonymity of the internet and the lack of regulation or accountability to repeatedly rip players off. We strongly advise all players to steer clear of all casinos owned by the Curgam Group due to numerous complaints that we have received about payment delays that stretch into months, complete non payment of winnings, and the total refusal by the support and management of the casino to listen to any intermediaries in the even of a dispute. That means that if you play there and they decide not to pay you, we cannot help you.
Comments
I won from them an spoke to the on line people who was so rude. Never playing here ever
CL-Ed
First off, my debit card info was stolen immediately after using it on this site. Had to go through huge ordeal with my bank to battle fraudulent charges. Second, when I tried to withdrawal winnings, they gave me total runaround. They only told me that AFTER I submitted extensive personal info. This is a scam. Don't give them your money or your personal info.
CL-Ed
Sorry you had to find out the hard way.
Always play it safe! Consult our list of rogue casinos and warnings before depositing at a new casino.
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As with other complaints, I to am getting the runaround. My documents recieved, 2 withdrawals have been approved, $433 &$2000. all you can do is chat or send an email which you never get a reply. they have no Casino hosts, and no one to talk to in management I keep getting waiting for reply from accounting department it's been almost 2 months on my first withdrawal I'm beginning to believe I will never see this money they told me the reason there is negative feedback it's because people have not met the requirements and I will get my money I have played it several online casinos and have never had to wait this long
CL - klaw
Warning do not play refuses to pay out .... when you speak to customer service they say it is still processing. I have made a few deposits here with 100 free spins. From a 25.00 deposit I was able to get the max withdrawal 1000.00. This happened Aug 23 almost 3 months ago....... still no pay out yet.. Sad thing there is no one to report this to........ do not play or waste your money ........ SCAM!!!!!!!!!!!!
Please wait for a site operator to respond.
You are now chatting with 'Joyce'
Joyce: Hello. How may I assist you?
sanjoseag408: Hello Joyce I just wanted to know usually how long the withdrawl process takes
sanjoseag408: i claimed it on August 23rd and still have not heard anything
Joyce: Kindly stay on hold while I am checking your account.
sanjoseag408: thank you
sanjoseag408: are you still there?
Joyce: yes
Joyce: I'm sorry but we are still checking your account
sanjoseag408: thank you
Joyce: as of the moment we are having system upgrade
sanjoseag408: can i please speak to a manager
Joyce: I'm sorry but the management is not taking a phone call
Joyce: or chat
Joyce: as their department is different from us
Joyce: but they will be the one to call you once it is approve
sanjoseag408: i have been told this and it has been 2 months i never waited this long with other casinos
sanjoseag408: no supervisor available how do you escalate an issue
Joyce: we forward it to My supervisor then they will be the one to escalate your concerns to the account department by sending them email
sanjoseag408: how long does that process take
Joyce: I'm sorry but we can not give you specific time frame for the approval
Joyce: because the account department are the ones processing your withdrawal request
sanjoseag408: your site states differently which is false advertisement this does not seem professional at all
sanjoseag408: i want this escalated and i will be contacting the gambling commission and filing complaints online to let other players know what kind of business this is
Joyce: It say's 7-10 business days upon the approval
Joyce: I'm sorry but it is not yet approve
sanjoseag408: 2 months for approval is ridiculous
sanjoseag408: i followed all the rules and provided all the paperwork
sanjoseag408: it should not take this long
Joyce: The documents has been approved
Joyce: but it needs the approval of the account department
Joyce: before sending it to your banking account
Joyce: Please wait for the approval
sanjoseag408: i have already waited two months
sanjoseag408: i tried working with you but i feel i am just getting the run around
CL - klaw
Real vegas casino is one more bad real time gaming casino, it is blacklisted here. If i did not mistake, this casino no deposit also was posted, and it is very similar to mighty slots, actually i think all blacklisted casinos with this software are in one group, or have one owner, i did not know, but all such casinos offer big and good no deposit offer(which is catch in most cases). But let me describe pluses and minuses for this casino.
+ Software. Yes, it is single plus for this online casino, because software working good. I installed it on my computer, and did not have any problems, gameplay was clear, without any problems, luckily i am lost with this no deposit offer, one more good point for software in this case.
And thats all i can not find any other pluses for real vegas.
- Withdrawals. Casino not paying winnings, and also have a great strategy. Offer no deposit bonus, and if play win with it, casino ask to make deposit 'for verification purposes', and after this it is very hard to get your winnings or deposit back.
- Support is just to make you feel that everything ok, while everything is bad.
Final mark.
Awful casino of course, nothing than this.
CL - klaw
I read whole facts about this casino from casino listings site and i realize that i am played at all casinos in this group it has name curgam. Ok i am always happy to have some more knowledge about online casinos but i think in this case it is useless knowledge because i am sure will not play in real vegas casino again. Probably i join all casinos in this group because they giving out no deposit bonuses and i was able to get all of this bonuses and play with such bonuses. Like always rogue casino with real time gaming software have only one plus it is chance to download software on personal computer and enjoy games without lags but unfortunately you can not wait anything good from this casino. I remember good that i am almost clear no deposit bonus in real vegas casino but then i come to dead period slots was very cold and i lost but probably it is luck for me because since it is rogue casino that can be mean that most likely even if i win from no deposit bonus casino will easy find a reason to not pay me any penny or will pay my winnings after few weeks passed. It is rogue casino stay away.
CL - klaw
Real vegas casino belongs to Curgam Group of casinos, and like we can see from casinolistings warning - all this casino is scam, rogue casinos, and will not pay players winnings. Interesting fact that i played at all their casinos with no deposit bonuses long time ago, but did not have any withdrawal from this casino, and i am happy with this.
I cleared my no deposit bonus on this casino, i get 30$, and was able to had nice run, i even had 9k$ on my balance, but after live chat told me that i need deposit 100$ to claim max winnings from no deposit bonus, which was 200$, i of course decide did not touch this casino, 100$ it is big money for me even nowadays, and these days it was really big for me, because i earn 100$ by probably a week of playing poker, and this is not the easies job. So i just played my balance, with bets something like 100$, till i found zero on my account and was able to uninstall this casino. Depositing 100$ to claim your winnings from freechip is pretty awful rule, and can be used only by rogue casino.
Avoid this casino at all costs, this is extremely bad group of casino, this guys just sit and waiting to stole your deposit.
CL - klaw
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