Palace of Chance Casino Review

Palace of Chance Casino is an online casino using software created by Real Time Gaming. It is operated by the notorious Virtual Casino Group under the jurisdiction of Costa Rica. We strongly advise players not to deposit any money at this casino. Last updated: August 21, 2011.

1
0.5

rating: Terrible

Blacklisted

Review of Palace of Chance Casino

Palace of Chance Casino is another in the group owned by the famed Costa Rican based Virtual Casino Group. As is the case with every other casino in this Real Time Gaming powered group, you're likely to find the bonus offers almost too good to resist, that is until you find out about the medieval-speed withdrawal process, and strict enforcement of a lengthy list of confusing terms and conditions.

Warning - late payments, terms and conditions abusers

You might have heard of Palace of Chance Casino due to the no deposit free chips they offer. Well so has every scammer, cheater and multi-accounter online. The end result is that should you win at this casino, you can expect to be thoroughly vetted and to wait a long time to receive your winnings - if you are lucky. They might pay eventually should you have met each and every condition placed on these deals but be aware that if you have violated any of their terms in the slightest way, you can expect to have your winnings voided. This could include something as mundane as using two free chip codes in a row without depositing in between, even though they emailed you the free chip code themselves.

Sure, go ahead and try out the software for a bit of fun using a free chip code, but when it comes time to deposit your money, stay far away - you can do a lot better at other Real Time Gaming casinos with the same set of games such as Aladdin's Gold, Club USA, Slots Plus, or iNetBet.

Palace of Chance Game Options

Palace of Chance Casino has around 80 games available for play in either "fun mode" or real money play. The casino uses the Real Time Gaming software platform, offering good quality graphics, sound, and user interaction. Palace of Chance offers a good sized collection of traditional casino games including five variations of blackjack, baccarat, caribbean stud poker, craps, roulette, three card poker among others. Palace of Chance also offers multiple video poker variants, keno, and over 40 distinct slot machines including three and five reel, progressive and non-progressive games. In short there are more than enough games on offer here to pique your curiosity.

Customer Support Options

Palace of Chance offers customer support via email, phone, and most conveniently live text chat. However the live support tends to be unhelpful and discourteous at times, perhaps jaded by the number of "free chip abusers" they deal with on a daily basis.

Deposits and Withdrawals

Banking options at Palace of Chance Casino are limited in comparison to most other online casinos. You can deposit via Visa, Mastercard, Neteller and Click2Pay, and you can add wire transfer and cashier's cheque to that list when making a withdrawal.

Blacklisted
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Average: 2 (16 votes)
10 replies • Last post

Comments

mkzuga
StaffStaff
zuga's picture
Joined: 12 Dec 2007
Posts: 545
Thanks given: 28
Thanks received: 10
8 January 2008 - 11:27am
#1

All i have to say about this casino is POOR customer support. Few days ago, i was tring to find T&C for some free nd bonus code. So i contacted their online chat, only to be diconnected. At 1st i tought it was some conection problem. So i contacted them again, only to be told that im not alowed to play for real money at their casino. My response was that i already knew my country is blacklisted, but that im reviewing that bonus code. So i asked nicely for the T&C again. No answer what so ever was given to me. And when i think better that diconnecting problem i had was actually their doing.... very unprofessional if you ask me.. Cry

gbChristie1590
NewbieNewbie
Joined: 9 Jun 2011
Posts: 1
Thanks given: 0
Thanks received: 1
Rated this casino
60
9 June 2011 - 4:13pm
#2

I recently used their $150 free bet, to give it a go, and i had a playthrough amount of $4500 dollars, i managed too play through this on blackjack and asked CS if i was able to withdraw, they said that becasue i had been playing blackjack i had to wager $9000. so back on blackjack i was and manged to playthrough this requirment, i then asked CS again if i had met the requirments and was then told that becasue i was from the UK and playing blackjack their was a 120X playthrough requirment which meant in total i had to wager $18000. At this point i thought it was pointless and was going to give up but seeing as i had already reached $700 i thought i'd just up the stakes too $20 a hand and within hours i had met the requirments. I then asked again if i could withdraw and was told yes!!
Despite other users saying CS weren't very helpful, on all occasions i spoke to them via live chat i did find them very helpful and polite.
Anyway i requested a withdrawel for $500 (knowing that after reading the T's and C's that using the free bet the max withdrawal was $300) but tired it anyway, 14 days later, well 14 working days later, nearly 3 weeks!! i got an email saying that i had met the requirments and my withdrawal had been approved for payment into my money bookers account.
Then Another.... 7 working days later the money appeared in my money bookers account.

overall i did find CS very helpfull dispite what other players have said and if you read the terms and conditions properly and adbide by them they will pay out (after a long wait). their payout percentage isn't bad either.
I mean you can't really complain, they are giving you a free bet and ultimatly free money, you can expect to have to adbide by some lenthly terms and conditions and if you do follow these and manage to met the playthrough they will payout. i don't think they deserve the blacklisted status but granted their are better casino's out their to put your money into

1 member gave thanks for this useful post: CL-Ed

auCL-Ed Recently online: 31 min ago
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10 June 2011 - 9:14am
#3

Thanks for sharing your experience there Christie. Its good to hear that the support were a little more helpful than usual.

I still do not like the way you were treated. I mean they doubled your wagering requirements twice after seeing you had won and then made you wait over a month for your money. But anyway well done! You should be proud that you successfully cashed out from this casino. Just don't fall into the trap of re-depositing there as next time you might not be so lucky, even if you win.

After all you are in the UK so you can choose from the very best casinos in the world, and the good ones will pay you within hours when you win. There's no need to risk your money in places like Palace of Chance and the rest in the same group.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
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gbjenjen2012
NewbieNewbie
Joined: 30 Mar 2012
Posts: 1
Thanks given: 0
Thanks received: 0
30 March 2012 - 2:49pm
#4

Hi All...well I have encountered there presecence today and I am somewhat worried but not worried if you know what I mean.
I used one of the codes which I applied to the account before depositing and then noticed that the withdrawalable amount was zero even though the chip was no play through and no max cashout, so contacted live support and the lady was very helpful, she changed it all around etc....so I began playing, managed to get up to $1100 so put a withdrawal request through for a cheque...so that has all gone through waiting for it to be approved, then went to live chat again cos I couldnt print the authorisation form, then I came across Michael....he does not listen, does not answer your questions, nothing...he is useless to be nice.....anyway managed to copy and paste the form to the email which I sent to where it had to go along with id and card etc...all the stuff they need.....Now going to have to wait it out to see if they approve it and pay up.....spoke to lacie on chat and she was very helpful said there should be no problems as the chip I used I had met the terms on and said that $140 bonus would be taken from my withdrawal in place of this chip......they also take $65 for using the cheque form !!!! We will have to wait and see what happens next

ptnoctipaulo
Bronze PlayerBronze Player
noctipaulo's picture
Joined: 14 Mar 2012
Posts: 226
Thanks given: 30
Thanks received: 52
30 March 2012 - 6:10pm
#5
jenjen2012 wrote:

Hi All...well I have encountered there presecence today and I am somewhat worried but not worried if you know what I mean.
I used one of the codes which I applied to the account before depositing and then noticed that the withdrawalable amount was zero even though the chip was no play through and no max cashout, so contacted live support and the lady was very helpful, she changed it all around etc....so I began playing, managed to get up to $1100 so put a withdrawal request through for a cheque...so that has all gone through waiting for it to be approved, then went to live chat again cos I couldnt print the authorisation form, then I came across Michael....he does not listen, does not answer your questions, nothing...he is useless to be nice.....anyway managed to copy and paste the form to the email which I sent to where it had to go along with id and card etc...all the stuff they need.....Now going to have to wait it out to see if they approve it and pay up.....spoke to lacie on chat and she was very helpful said there should be no problems as the chip I used I had met the terms on and said that $140 bonus would be taken from my withdrawal in place of this chip......they also take $65 for using the cheque form !!!! We will have to wait and see what happens next

Smile I have more faith that rains gold in my backyard that I have on these guys. well, good luck.

image

ushope777
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Location: Minnesota USA
Joined: 1 Jan 2011
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30 March 2012 - 6:22pm
#6

I guess they are living up to their name "Palace of CHANCE." Sad

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

usMercinova
NewbieNewbie
Joined: 14 Mar 2013
Posts: 1
Thanks given: 0
Thanks received: 1
14 March 2013 - 5:45am
#7

FREEROLL TOURNAMENTS ARE NOT FREE!!

Chat start time Mar 14, 2013 12:44:36 AM EST
Chat end time Mar 14, 2013 1:28:30 AM EST
Duration (actual chatting time) 00:43:54
Operator Bryan

Chat Transcript
info: A site operator will be with you momentarily.
info: Hi! Thank you for using our LiveChat Service. This is 'Ron'. Please verify your Email and Phone Number so that I can assist you.
mercinova: **INFORMATION REMOVED FOR SECURITY PURPOSES**
Ron: Welcome! thanks for the information, how may I assist you today? Smile
mercinova: Can you help me find the rules and regulations for the free tournaments?
Ron: Allow me a moment whilst I pull up your account please..
mercinova: I was told by another agent that it is required of a player to make an initial deposit before playing FreeRoll Tournaments, but I can't find that rule anywhere...
Ron: What do you mean
Ron: For your reference here's a link to the terms and conditions page of our website:
Ron: hxxp://www.palaceofchance.com/rules/promotional-rules/
Ron: •Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.
Ron: •Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum witdrawal amount of $1,000.
mercinova: The last agent told me I had to have made a deposit prior to entering the FreeRoll tournament. Is that not true?
mercinova: He removed my winnings.
Ron: You are playing from a free chip and it is not allowed for tournaments
Ron: Note: tournaments are not allowed to play with any comp, chips or cashbacks...
mercinova: I'm not using a free chip.
mercinova: What code is active on my account?
Ron: You did used it to join the tournament that is why
Ron: No code is active
mercinova: The entry fee was free. How could I use a NDB to enter?
Ron: You cannot
mercinova: rather...How did I use a NDB to enter if the entry was free?
Ron: Excuse me/
Ron: ?
mercinova: Are you saying that the last bonus I used was a No Deposit Bonus and that excluded me from the FreeRoll Tournaments?
Ron: Yes you could not join a tournament the tournament you joined it was not free
mercinova: It said the entry fee was $0.00.
mercinova: I'll send you a screen shot if you want...
mercinova: Cost: $0.00 ($0.00 + $0.00)
Ron: You actually requested it to be removed
mercinova: from the casino
Ron: Because you were explained it was not cashable
mercinova: Yes...I did...exactly. I was told that it wasn't cashable because I used a Free Chip to play...which wasn't true.
mercinova: I'm not asking for it back.
Ron: Ok what is it that you are asking?
mercinova: I don't care. I just want to clarify whether I can play FreeRoll Tournaments for cashable winnings without depositing?
Ron: No I am afraid you will have to make a deposit
Ron: You already received a free chip
Ron: Two in a row is not allowed
mercinova: Ok. Now please answer...if I had not used a free chip, would I have been able to play the FreeRoll Tournaments for cashable winnings without making an initial deposit?
info: Please wait while I transfer the chat to 'Bryan'.
info: Hi! Thank you for using our LiveChat Service. This is 'Bryan'. Please verify your Email and Phone Number so that I can assist you.
mercinova: **INFORMATION REMOVED FOR SECURITY PURPOSES**
Bryan: Thank You Smile Please allow me a moment so I can check that for you
mercinova: Please Note. All transpiring chat is being recorded and uploaded to a Casino Review Website.
Bryan: When you opened the account you used a free chip as the first transaction, You cannot enter a free tournament after using a free chip since that is considered a free no deposit bonus
Bryan: Therefore the winnings from that tournament were removed
mercinova: If I had not used a free chip, would I have been able to play the FreeRoll Tournaments for cashable winnings without making an initial deposit?
Bryan: That is what happened in your case
mercinova: Can you please answer my question...
mercinova: If I had not used a free chip, would I have been able to play the FreeRoll Tournaments for cashable winnings without making an initial deposit?
Bryan: Yes since it would of been only one no deposit bonus used on the account
Bryan: But since you used the free chip before you would need to make a deposit before using another no deposit bonus
mercinova: So...FreeRoll Tournaments are considered No Deposit Bonuses?
Bryan: Yes that is correct
mercinova: So playing FreeRoll Tournaments flag your account as a FreeChip Account?
Bryan: Yes since it is a no deposit play
mercinova: Are you saying that you can only play ONE FreeRoll Tournament, before making a deposit?
mercinova: Sorry to be redundant, but I really need this clarified.
mercinova: Furthermore, does making an intial deposit remove this restriction permanently or is it a free chip, deposit, free chip, deposit turnaround?
Bryan: Like I have explained before yes only one free no deposit bonus is allowed when you sign up
mercinova: I promise the last question will be the last...lol. I apologize for the redundancy and frustration.
Bryan: Sure what would that be
mercinova: If I make a deposit, then play a FreeRoll Tournament. Do I need to make another deposit before I can play another FreeRoll Tournament?
mercinova: In other words...do I need to make a deposit after each FreeRoll Tournament?
Bryan: Yes since it is only one free roll per deposit
mercinova: Thank You! That's what I was trying to get at this whole time.
Bryan: Sure anytime
Bryan: Would you like my help on anything else?
mercinova: Now that the word "FREE" has been redefined. Thank You for your time and patience. Have a Great FREE Life!

Enough Said!

1 member gave thanks for this useful post: CL-Ed

auCL-Ed Recently online: 31 min ago
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Location: Sydney
Joined: 7 Sep 2007
Posts: 4442
Thanks given: 1018
Thanks received: 936
14 March 2013 - 11:53am
#8

These guys sure are innovative... they are always finding new and ludicrous ways to not pay players.

Always play it safe! Consult our list of rogue casinos and warnings before depositing.
Every comment you make in our forum earns you CLchips which can be used to buy real prizes in our CLchips shop!

ushope777
Forum Angel
hope777's picture
Location: Minnesota USA
Joined: 1 Jan 2011
Posts: 11380
Thanks given: 624
Thanks received: 490
14 March 2013 - 4:32pm
#9

Wow! ONE freeroll tournament PER deposit. Crazy place. lol

Hope777

Hope is a good thing, maybe the best of the things, and no good thing ever dies.
Shawshank Redemption

bgAleswin
Bronze PlayerBronze Player
Joined: 16 Jun 2014
Posts: 296
Thanks given: 0
Thanks received: 300
Rated this casino
20
21 July 2014 - 2:05pm
#10

Palace of chance it is another one really awful casino from real time gaming software and this casino is really awful and stupid and i can prove it but look later in my review. From begin i can say that this casino allow to download software on personal computer and enjoy games without any lags or problems and this is only one good thing about this casino like i always say to you in my reviews. This casino offer no deposit bonus to me with one of affiliate websites and i download software register my account and try to redeem my coupon in cashier but get error message that say to me to contact live chat for help. I open live chat and tell my problem live chat agent ask me did i want to make deposit in casino i answer that no and that i want to try casino for free only and after this he told me that not give me no deposit bonus because i am not want to deposit. This is i think the most terrible live chat agent that i ever see and of course after this i told him close my account and also i uninstall this stupid casino. Palace of chance not give you chances and it is rogue and black listed casino.

1 member gave thanks for this useful post: CL - klaw

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