Palace of Chance Casino Review

All i have to say about this casino is POOR customer support. Few days ago, i was tring to find T&C for some free nd bonus code. So i contacted their online chat, only to be diconnected. At 1st i tought it was some conection problem. So i contacted them again, only to be told that im not alowed to play for real money at their casino. My response was that i already knew my country is blacklisted, but that im reviewing that bonus code. So i asked nicely for the T&C again. No answer what so ever was given to me. And when i think better that diconnecting problem i had was actually their doing.... very unprofessional if you ask me..

I recently used their $150 free bet, to give it a go, and i had a playthrough amount of $4500 dollars, i managed too play through this on blackjack and asked CS if i was able to withdraw, they said that becasue i had been playing blackjack i had to wager $9000. so back on blackjack i was and manged to playthrough this requirment, i then asked CS again if i had met the requirments and was then told that becasue i was from the UK and playing blackjack their was a 120X playthrough requirment which meant in total i had to wager $18000. At this point i thought it was pointless and was going to give up but seeing as i had already reached $700 i thought i'd just up the stakes too $20 a hand and within hours i had met the requirments. I then asked again if i could withdraw and was told yes!!
Despite other users saying CS weren't very helpful, on all occasions i spoke to them via live chat i did find them very helpful and polite.
Anyway i requested a withdrawel for $500 (knowing that after reading the T's and C's that using the free bet the max withdrawal was $300) but tired it anyway, 14 days later, well 14 working days later, nearly 3 weeks!! i got an email saying that i had met the requirments and my withdrawal had been approved for payment into my money bookers account.
Then Another.... 7 working days later the money appeared in my money bookers account.

overall i did find CS very helpfull dispite what other players have said and if you read the terms and conditions properly and adbide by them they will pay out (after a long wait). their payout percentage isn't bad either.
I mean you can't really complain, they are giving you a free bet and ultimatly free money, you can expect to have to adbide by some lenthly terms and conditions and if you do follow these and manage to met the playthrough they will payout. i don't think they deserve the blacklisted status but granted their are better casino's out their to put your money into

Thanks for sharing your experience there Christie. Its good to hear that the support were a little more helpful than usual.

I still do not like the way you were treated. I mean they doubled your wagering requirements twice after seeing you had won and then made you wait over a month for your money. But anyway well done! You should be proud that you successfully cashed out from this casino. Just don't fall into the trap of re-depositing there as next time you might not be so lucky, even if you win.

After all you are in the UK so you can choose from the very best casinos in the world, and the good ones will pay you within hours when you win. There's no need to risk your money in places like Palace of Chance and the rest in the same group.