Grand Reef Casino Review

CANNOT WIN AT GRAND REEF CASINO Have been playing weekly for 5 months and have not been able to make one single withdrawal as you cannot win, believe me, cannot win at Grand Reef Casino. Have been playing for years with Villento, Spin City and Captain Cook all of which I have won either a few hundred or few thousands. I decided to try Grand Reef, I checked out their games which are really different to the other casinos and fun to play but unlike the other casinos Grand Reef Casino takes your money really fast and NEVER EVER pays out. So Far I have lost THOUSANDS and won ZERO.

this casino make e slow Payment

Withdrawals may take a minimum of 7 days, which is unacceptable in our opinion

What method are you using danyorkys? When we tested our withdrawal was sent in under 2 days.

After corresponding with danyorkys and the casino, we have lowered our rating of the casino for the time being. Taking two weeks to pay a player using an e-wallet simply isn't fast enough - even if there were some unusual circumstance that needed checking and/or confirming first.

ok i read the above review sounds like a fun casino so i create an account and download casino.I click to download the first game in fun mode and a online operator says "Hello & welcome etc" i thought very nice touch to say hello and welcome a new member.The online operator then proceeded to force the chat window to stay continually open & harass me to make a deposit (this went on for 2 or 3 minutes).ok so i got rid of him/her and the first game finished downloading.I click auto play 10 games first spin i won $2 & i got spammed with windows telling me its my lucky day & do you want to make a real cash deposit ... every spin where i won $1.50 or more the same multiple windows.Tried a few games all the same took me about 5 minutes to spin a game 10 times.If this is the amount of pressure i feel in "Fun Play" im glad i didnt make a real cash deposit i'd be so stressed if i won and made a withdrawl.This casino's atmosphere stunk of desperation.Sad thing is i do gamble online & Grand Reef just lost a paying customer the game selection looked fantastic.Chill out guy's (Grand Reef) no need to pressure people to gamble ... run a fair ... good value..fun casino & people will come running.

In my experience the popup chat thing is common to a lot of casinos that use the Playtech software. It must be part of their sales technique or something. Usually you just close it and they leave you alone. I can see why you would find that annoying, I would find a creepy chat box of doom stalking me to be off-putting too!

Re the free games - pretty much all Playtech casinos do the same thing, its built into the software. We have a bunch of Playtech free games here in our games section and they even do it there, despite our attempts to find a version that doesn't.

if this is reference to Grand Reef this is wrong .... you should never log into a casino & before you have any software on your computer be asked for money & $100 they wanted i couldnt even spend it if i wanted too i had only the lobby on my computer.I played at 32 Red & Mr Greens i had fun i also spent $20 -$30 because my first deposit & im cheap (im not but it is first transaction and we must build trust) (these companies asked me for nothing)Most of your reviews are faithful & i had plenty fun.So Playtech you give 100,000 people free play software & a clever company would know we need 5% maybe 7% - 10% of people to play $20 - $50 + a few high rollers this adds up to a nice profit & i hope alot of happy customers.I watered down my opinion it was very bad about this casino(i spent $20 - $75 on 4 other casino's each but not Grand Reef).But you helped me find 32 RED and Mr Greens so i think 4 out of 5 reviews is pretty cool.

It's indeed very very slow!!! I won $3188 on the 18 November and after numerous emails requesting ID checks etc, they finally emailed me on the 23rd to let me know the withdrawal request has been submitted to their finance department and was told it would take 24-48 hours to process. But until today, I still have not received my withdrawal!!!

P.S. The withdrawal is supposed to go back to my credit card......

Hi CL-Ed, which payment method did you use for your withdrawal that Grand Reef had paid in under 2 days?!!!

It's not a bad online casino to me though (despite the slow payment) cuz I only spent $100 to win $3188!!! I'll give a thumb up for the winnings but a thumb down for the terribly slow payouts!!!

Our tests are almost always done using a Neteller or Moneybookers account. It should not really make a difference though - even though some payments may take longer to clear, the casino should be able to process them at the same speed.

We contacted the casino after danyorkys reported slow payment and they assured us it was a one off due to a problem with his specific situation, but this does not sound very good. I am going to get one of our testers to deposit some money in there again and see what happens.

Hang in there, and don't reverse your withdrawal.

Just letting you know our test withdrawal has been waiting for 3 days now...

Did you get your money dominican?

We received our withdrawal via Neteller on December 15. So it took 5 days total. Not great, and certainly not meeting their "within 48 hours" promise on their website. But on the other hand, we've seen a lot worse. We have emailed them again to see what is going on.

I have met with the owners of this casino personally recently, and they have assured me that the payment delays have been sorted out. Now I have heard the same story many times before so I am naturally cautious. We tried another test withdrawal (via an account that is not linked to us) and received the money in 3 days which is definitely an improvement. Please do not hesitate to let us know if you experience any further delays with this casino's payments.

well there not paying my withdrawel to me and its been 4 days they only want to pay me my 14000 thousand dollars owed to me in 2000 thousand dollar weekly payment not good enough!!! they are saying they are having trouble getting money from there international bank what can i do?

Im getting the run around on a withdrawal at the moment has been 2 weeks now and its still pending in my cashier despite several promises and even an email saying it was processed and be in bank in 48 hours.
Not sure what i should do next seems like its probably gonna take forever or even if they will pay at all, if anyone has any advice please let me know:(

Despite the protestations of the owners and assurances that they have sorted out their payment issues, it is clear that they have not. We have bumped their rating down a few stars. Tradie, send me a private message using the link under my name, and let me know your username or email address that you used to play at Grand Reef and I'll try to get in contact with them and give them the hurry up.

I have been waiting for my withdrawal for at less 12 days now with grand reef i have sent a number of emails, talked with them on the phone each time i talk with them im told 24 hours that it is in final process, it has been in final process for 7 to 10 days now and in this time i have been told at less 5 times it will be in my bank in 24 hours and still today they have not forwarded my withdrawal to my account. realy getting silly now.

Hang in there dmc - last I heard from Tradie they had paid half his winnings and the remainder should have been paid by now.

Once you receive your withdrawal, take your money elsewhere where they will pay you quicker.

I managed to turn my no deposit bonus into $400, I was suprised to turn it over, got some great wins. I did feel a little cheated however when the chat operated informed me I would have to deposit $25 to withdraw it but that I would get a 100% match bonus. I deposited the money and after the withdrawal of the $400 expected a credit of $50 remaining, my balance was the measly $3 I had left from bonus. I was told that he didn't realize I was going to withdraw (after answering my question that I need to deposit to withdraw) and that the initial bonus $25 was subtracted from the winnings withdrawn and because I withdrew that I voided my 100% match bonus.
Seemed very sneaky to me, I know if I had of gone through the fine print I may have seen it, felt like I was lead down the garden path. After five days I asked what was happening with payment and was told an email requesting ID etc was sent, it wasn't. Will fill out the requests for ID tommorow and keep you updated as to the length of time it takes for payment.
I can't really complain too much, I still come out a winner, but must say I probably would have deposited more money but they shattered my trust after the dealing so I don't think I will.

In the interests of transparency and information sharing, I note that I have recently had a good win at Grand Reef Casino. I emailed my verification documents today (scanned copies of passport and phone bill) and have been notified that they have been forwarded to the casino's finance department. So far, the customer service has been brilliant and I will add to this post as the matter progresses with more information...

Thanks for sharing your experience with these guys kyzza78 and adam1986.

We had a couple of contacts there who were able to help us when people were experiencing payment delays a few months back. They assured us that the delays were just temporary etc, but those people are no longer with the casino. So we'll have to see what that means - the owners cleaning house to improve things or drastic cost cutting?

All in all (and speaking as an Aussie myself who is smack in the middle of their target market) I feel much safer playing the same games at Betfred at the moment.

played the practice version of wild viking for 5 days strait and came out on top every time. Made sure to start with $500 every time and every time i finished with substitutional more than this. It is almost impossible to do anything wrong in practice, in fact, the last practice i did, i ended up with 40k in 5 goes.

Then i signed up with a real account... $500 gone.. 11 blacks in a row then shortly after that another 11 blacks in a row.

Seems very suspicious that i can do no wrong with fake money and then it eats up real money. Went back to practice mode after losing my money ,and surprise surprise i cant stop winning!

haha just had a practice game of casino war, i'm sick of the sound of the girls voice saying you win! i would say it is a 90% win rate if not higher.

I can guarantee that wouldn't be happening if it were real money! My fake money is now mid 50k haha and i cant seem to make it go down!

Let me try it myself and see what happens. That should not be happening and is a very serious problem if it is. We have blacklisted casinos for doing that. However if it is a problem it will not be specific to this casino, but all all casinos using Playtech software as they all share the same games.

Just to be clear - are you using the fun mode of the casino software that you download, or are you playing a flash version in your web browser?

grand reef is crap!! Have been trying to log in after making a withdrawl....still havnt recieved my money and grand reef has locked me out....wtf!!!!

I was using the downloaded software. I'm 100% convinced its rigged hey. My practice account ended up getting to $160,000 and literally couldn't get rid of the money! I actually contacted customer support and asked them if they could remove some money from my practice account! (i wanted it to be realistic for practising)

I went back to real money, played the same way as i always do and was building money up, then when i was coming to the end of my wagering requirements from the bonuses, i could not win a thing! i went from being $1000 up to actually being slightly behind.

It seems to not mind letting you win when you cant take the money out!

Hi All,

Hi All,

A quick introduction by offering my services to this forum as a representative of GrandReef casino.

Don't hesitate to 'PM' me at any time should you run into trouble or need some assistance in getting things resolved.

Look forward hearing from you.

Best regards
Mario
Casino Representative

Can you try doing the same thing using the free games we have on our site here and see what happens?
Playtech Free Games

Are you using some kind of betting system? The reason I ask is that they can sometimes give you a long run of slowly winning then you suffer a catastrophic loss. They never work in the long run but you could see some short term success.

I can assure you that Grand Reef (or any other Playtech casino) licenses the games from Playtech so they can't alter or control the outcome.