Cool Cat Casino Review

Beware of Cool Cat Casino. Cool Cat called me at home and offered me a 200% bonus with no restrictions and no cash out limit. I deposited $35.00 and won $3,600,00 I requested a cash out of $2,500.00 on Dec 6 and emailed all my documets to them that night. On Monday Dec 8 I called them to confirm that they had received my documentation and they confirmed that they had and they would start to work on my withdrawal. On Dec 15 my withdrawal was still pending, I called again and they told me that they did not receive my documentation until Dec 10 and that it would be 10 days after they recived my documention before they would start to process my withdrawal. I explained that I had called on Dec 8th and they had confirmed at that time that they had recieved my doc's at that time, I was told that nothing could be done because the date that they were posted was Dec 10th to wait for four days and it would be processed. Today is Dec 22nd and my withdrawal is still pending. I called again and was told that their short staffed becouse of Christmas and that they would talk to the withdrawal department and that they would start processing it tonight and that it should be sent to me in (the magic number) four days and that I could call back then and they would let me know the status. I have played a lot of Online casinos and won a few times, I have never had to wait this long, usualy the money is removed after 48 hours and a check is mailed with in four to five days after that. Not only has Cool Cat not mailed a check to me they have not even removed my withdrawal from the casino so even if I wanted to play with them again I can't without reversing my withdrawal and starting the waiting all over again. and I won't do that with all the other great casino's out here for me to play.

This is an update to my previous warning about Cool Cat Casino. It is now Feb 19, 2009 and I just received my withdrawal that was requested on Dec 6 and approved on Dec 30. This was not easy and I almost took the $2,430.00 as a loss.

The live chat in the withdrawal department is non existent even though you are told that this is where you must go to find out any information about your withdrawal. So it is email only and each email takes at least one business day to answer if they bother to answer, some times it takes two or three emails to get a response and the response is always will always be the same “next week” it will be approved or it will be sent. The live support team is probably the rudest I’ve ever dealt with a few times I’ve been put on hold for 30 minutes or longer when I asked to speak to the Casino manager just to be hung up on when I did not give up waiting.

It took over 40 emails and I can't even begin to guess at the phone calls and two interceptions from CL-Ed at Casino Listings Online to receive my winnings. For the first month I was told every week that it would be approved the following week. This is where CL-Ed first helped me by contacting the casino and they finally approved it and removed it from the banking portion of the casino. After it was approved I had been told over and over again for the next four weeks that my wire was in the queue for the following week to go out but when the following week came I was told one excuse after another as to why it did not go out. I originally requested a wire into my account but my bank is a small local bank and does not have it’s own Swift #, they go thru JPM Chase then to my bank then to my account for International wires, the casino refused to do this they told me that it need to go directly to my account and that I would need to send different wire directions.

After two weeks of trying to tell them that my bank had no other wire directions other that the ones I sent to them and even attached the fax with these direction from my bank to prove it they refused to wire my funds and I was told that they could not send a check to me. I sent and email asking what my options were and they did not answer, 6 emails later asking the same question “what were my options to receiving my winnings?” there was still no answer. This is when I asked CL-Ed once again for his help I can honestly say that he is a miracle worker because after I asked for his help some one higher up in the Casino contacted me and I had a check in my hand in four business days. I do not believe that would have been the case without CL-Ed’s help from Casino Listings.

They do have great bonuses but this means nothing if you can not get paid if you win. I will never deal with this Casino or its sister Casino’s again and my strong recommendation to anyone thinking about playing at Cool Cat Casino is don’t do it unless you are not planning on winning, because if you do win it will take a very long time to receive your winnings along with a lot of aggravation in the process.

Sorry memoore, these guys are amongst the worst.

If you like the games at Cool Cat, I highly recommend Lucky Red, Aladdin's Gold, Club USA, or iNetBet. They all use the same software (RTG) but they are run by far more professional management, they pay you quickly and have a history of good customer service.