Cleopatra's Palace Casino is an online casino established in 2009 using games created by Real Time Gaming. It is operated by Onnea Trading Ltd, Cyprus and is registered under the jurisdiction of Cyprus. Last updated: August 21, 2011.
Cleopatra's Palace is an RTG-powered casino run by a company named Onnea Trading Ltd which is registered in Cyprus. Along with its sister casino Royal Sands, it has a very poor reputation earned by, among other things, delaying and/or refusing to pay winners, emailing bonus offers to players and then refusing to honour them, and instituting a raft of stupid terms which look designed to prevent the casino paying out any large wins.
First up you may be impressed by the claims made on their homepage:
Since we launched our online casino over we've been nominated for numerous awards, from best new online casino, to best casino service and editor's pick with various online casino publications.
.. except that of course such claims are completely and utterly false. Also we were unsure exactly what they have "launched their casino over" but I could provide a few suggestions if they wanted to do it again.
Their terms and conditions show all the signs of a penny-pinching management that is afraid of paying out to any big winners:
6. All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated. Any player who makes a cash deposit or claims a free comp of any type when the player has an existing balance over $10 will have their account locked and suspended. Management reserves the right to lock accounts that are suspected of manipulation or wagering fraud. Any player who utilizes a deposit Bonus with a deposit will be subject to a maximum withdrawal amount of no more than $5,000"
14. Any winnings generated on other non-tournament games that were directly funded from a tournament win will be restricted to a maximum of $1,000 cash out.
20. All blackjack games have maximum single cash out value of $2,500.
To top it all off there are numerous reports online of players being made to wait months to be paid, players not being paid at all, and players being refused bonuses which the casino itself emailed to them. The complaints go on and on.
Two words to sum up: Stay away!