BetVictor Casino Review
BetVictor Casino is an online casino using games created by Aristocrat, Evolution Gaming, IGT, Net Entertainment, NextGen Gaming, Novomatic and Quickfire. It is operated by BetVictor Limited and is registered under the jurisdictions of Gibraltar and United Kingdom. Last updated: June 16, 2015.
Review of BetVictor Casino
Style. Substance. Reputation. These are some of the key words you think of when you think of Victor Chandler, the owner and operator of BetVictor Casino. Founded in 1946 and having a land and online presence, Victor Chandler has established itself as a so called “whale” in the gambling world. But how does the giant hold up when the wagering goes digital? Quite well, actually.
Blacklisted for repeated theft of affiliate commissions
We were very surprised to receive an email from BetVictor management in June 2015 that told us that they were shutting down our affiliate account after holding one for several years in good standing that referred players to their casino. The email, which did not even have the courtesy of including the name of the sender, signed off with this incredibly childish and patronising line: Please do not hesitate to contact us if you have any further questions however this decision is final and will not be reversed. To make matters worse, BetVictor chose to cite a termination clause in their contract that did not exist when we signed up on their site many years ago. And to our horror we now find that they have apparently done it time and again over a number of years to other reputable websites. The takeaway from this is that BetVictor has clearly demonstrated that it is untrustworthy, which is close to the number one sin in the online gambling business. Avoid.
Software And Games
Victor Chandler operates an instant play casino that offers games from a variety of different software providers including Net Entertainment, IGT, Microgaming, Aristocrat, Novomatic and more. The casino does not require a software download and/or installation, and all games are playable directly in your browser window. It is both quick and convenient.
There are hundreds of games available for play, including the traditional casino table games as well as many video poker and slot machines. One thing that I enjoyed was the Frankenstein branded slot game, based on the old Boris Karloff character, which had an overall great vibe to it. 50 Hand Jokers Wild was also quite fun as I enjoyed watching the hands multiply several times. The games overall ran smoothly and I quite enjoyed the animations that were included for most of the slots. Finding the game you want to play can be a bit of a challenge as the games are arranged in no discernible order and you can often find the same games on different tabs such as "Casino", "Slots" or "Games". However there are a handy bunch of filtering controls hidden just above the game lists which you can use to filter and/or sort things alphabetically.
BetVictor also offers a poker room as well as a live dealer room, which gives players the opportunity to view a real life dealer while playing live blackjack, baccarat or roulette with other players. And as is all the rage these days, a small but growing selection of the games are available to be played on your mobile phone.
Promotions and Competitions
The casino features several bonuses which players are able to cash in on. These include a unique welcome bonus that is credited to you in stages after you wager to certain levels, irrespective of how much you deposit. This type of "reward" bonus is actually quite nifty when you think about it because you are not locked into completing a set amount of wagering before you can withdraw. Instead you just deposit and play and once you have wagered beyond the stipulated amounts, you get a completely cashable bonus payment placed into your account without any extra wagering required. They also offer a loyalty program with healthy kickbacks, daily cash drops, and weekly free spins offers for a different nominated game each week. If there is one downside to all this it is that the list of countries that are not eligible to claim Victor's welcome bonus is quite extensive.
Customer Service and Banking
Victor Chandler did not become a giant in the gambling industry by doing anything shoddy. The gambling group's customer service is top-notch. Customers needing support to resolve issues will see an instant message option on the company's website in addition to phone assistance for UK, Gibraltar, and Irish customers. Email is also available for players who choose to write out their issues.
There are a variety of deposit and withdrawal options at Victor Chandler, which aims to give players an easy time with funding accounts. Credit cards, e-Wallets including Paypal, vouchers and bank transfers can all be used to make deposits, with many of the same methods eligible for withdrawals. Our experience with the withdrawals at BetVictor are that you can expect to receive your money via e-wallet within 24 hours once you have verified your identity.
Overall Victor Chandler's online betting operation is top notch, as you would expect from a company with the reputation as one of the finest gambling brands in the world. Recommended.